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Help & Support

Questions about placing a new order 
Need help placing my order! 
Please call Just Order on 0208 1443366 or email info@justorders.co.uk .Mon–Fri, 09:00 17:00. Please note that your call may be recorded for training purposes. Please also note, only queries in relation to the Just Orders  can be dealt with on this number. 
I have a discount code, how do I use it? 
Simply click on ‘Apply Discount Code’ when you are in your discount enter the code into the box on the basket page then click ‘Apply’. Some vouchers may require you to log in. 
My card has been declined/my order has been unsuccessful. 
Please ensure that your billing address is the same UK address that you have registered with your bank and that all other details are correct. Please note that if your card is declined your bank may “freeze” that amount for a few days before your bank releases the money back into your account. Just Orders will not take payment for declined orders. 
I have a query about my order, who do I contact? 
Please call Just Orders on 0208 144 33 66 , Mon–Sunday, 09:00 17:00. Unfortunately once your order is despatched we cannot make any amendments. Please note that your call may be recorded for training purposes. 
I forgot to use my discount or credits, can I apply these after my order has been placed? 
Discounts and credits cannot be applied to an order you have already placed. The total amount to pay will be shown in the basket and on the payment page, please check that you have applied any discounts or credits before you complete the order. 
Payment Dispute or Refund! Please submit the form we will get back to you as soon as possible.
CONTACT US 
Call Us :   0208 1443366
For Refund or Payment Dispute 
Call :  0208 144 33 66
Please note that your call may be recorded for training and quality purposes 
 

                                   Terms of use 

  1. This mobile application (the “Just Orders App”) allows you (“You”) to purchase Items (as defined below) from the Just Orders App (the “Service”) at particular take-away, cafés and restaurants (the “Restaurant”). 
  2. When you purchase certain goods including food and beverages at a restaurant, (“Items”) from the Just Orders App, then it is subject to the terms set out in this Agreement

TERMS OF PURCHASE

To use the Just Orders App, You must ensure that You: 

have a functioning Device (as defined below);

have an internet connection.

Subject to You complying with Section 1a., the Service shall ensure that You can: 

view Items for sale;

purchase Items using the Service;

track the order of Items;

When You purchase an Item on the Service using the Just Orders App, You shall pay for such Item by either using a credit or debit card accepted by the Just Orders App via an external PCI-certified server 

You represent, warrant and undertake that: 

You are legally capable of entering into this binding contract;

You are at least 18 years old;

You will use the Service only for Your personal, non-commercial use and not for any re-distribution of Items; and 

You will not infringe the Intellectual Property Rights (as defined below) or other rights of third parties whose work is embodied in Items. 

You agree and acknowledge that it is an offence for any person under the age of 18 to buy, or attempt to buy, alcohol or for any person over the age of 18 to buy alcohol on behalf of any person under the age of 18. Orders containing alcohol will therefore not be accepted by the Service from or on behalf of persons under the age of 18 and it is within the Restaurant staffs’ rights to ask for proof of age of anyone on the Restaurant’s physical premises 

You may use software made available for use in connection with the Service (“Software”) only in connection with the Service. You may not separate any individual component of the Software or incorporate it into Your own programs or deal with it in any other way. You may not, and You will not assist, encourage or authorise any third party to modify, reverse engineer, decompile or disassemble Software, whether in whole or in part or create any derivative works from the Software. 

You shall pay all VAT and other taxes (“Taxes”) associated with Your purchase of Items on the Service. The Service shall ensure that the price stated for any Items includes all such Taxes. 

You shall not: 

manipulate transactions in any way which is unfair to other users of the Service; or 

use the Service in contravention of applicable laws nor permit or assist others to do so. 

PAYMENT AND DELIVERY PROCESS

You need to register to access the Service and You will be required to enter Your payment details to pay for Items using Your credit or debit card. Your payment details will be saved, which the Just Orders App saves on a secure external PCI-certified server. The Road House uses the 3 digits on the back of your credit card as code to make payments through the Just Orders App (“Card security CODE”) secure. On collecting or the delivery of Items, You may be required to show Your phone displaying Your order number to the Restaurant staff at the time of collection or delivery of Items as proof of identification. You are responsible for the safekeeping of Your order number. 

Just Orders will ensure that any information, such as Your debit or credit card information, which passes between the Just Orders App and the server, is encrypted with SSL (Secure Socket Layer). However, You acknowledge that the transmission of information via the internet is not completely secure and just orders cannot guarantee the security of Your data transmitted through the Just Orders App, which is transmitted at Your risk. just orders shall not be liable for any claims arising from misuse of Your credit or debit card where such misuse is a result of Your failure to keep Your credit or debit card secure 

In the case of Items which are not capable of delivery in digital format, such as food and beverages, (“Tangible Items”) the Service shall procure delivery of any Items to You within reasonable industry times of You paying for such Tangible Items using the Service. The Service may notify You of an estimated time for delivery or collection of Your Tangible Items but these are estimates only and should not be relied upon or treated as guarantees. 

The Service shall comply with all applicable laws and regulations related to Your use of the Service, including but not limited to laws and regulations concerning distance selling, refunds and returns, data protection and food safety. 

CANCELLATIONS, DISPUTES AND REFUNDS

The term of this Agreement shall commence upon You commencing use of the Service and shall terminate upon You ceasing use of the Service.

TERM

Once You have submitted and paid for Your order for Tangible Items, You will be entitled to amend or cancel Your order on the just orders until the Service has accepted it. The Service has discretion to reject Your order, for example if the Restaurant has no longer got Items in stock or if the Restaurant is too busy to be able to fulfil Your order. When You submit and pay for an order, Your bank or card issuer will ring-fence the payment amount. If You cancel an order or the Service rejects it, Your bank or card issuer will release the payment amount back to Your account (without transferring the amount to Just Orders ), although You accept this may take up to [7] days. 

If You have any dispute with the Service or You think You are entitled to a refund, You should contact the Restaurant staff in the first instance as this in most cases will result in instantly resolution of the dispute. If the dispute is not resolved to Your satisfaction by the Restaurant, You are entitled to notify Just Orders, within 24 hours of placing Your order, by contacting Just Orders through the “contact” on roadhousestourbridge.com. just orders shall use reasonable commercial endeavours to resolve any such dispute. 

SERVICE ACCESS

Just Orders runs the Service with the aim of providing with uninterrupted access. However, You acknowledge that Just Orders is under no obligation to ensure the Service is continuous and Just Orders will not be liable where access to the Service is suspended (whether temporarily or not) without notice. 

Just Orders will try to ensure that the information on the Website and the Just Orders App is correct. However, You acknowledge thatJust Orders is under no obligation to update material on the Website and the Just Orders App and provide that it is error and virus free. The Restaurant is responsible for providing correct information regarding Item description and price. 

You will be assumed to have obtained permission from the owners of the mobile telephone or handheld devices (Device(s)) that are controlled, but not owned, by You and to download a copy of Just Orders onto the Devices. You and they may be charged by Your and their service providers for internet access on the Devices. You accept responsibility in accordance with this Agreement for the use of Just Orders in relation to any Device, whether or not it is owned by You. 

You will be solely responsible, at Your own expense, for acquiring, installing, maintaining and updating all connectivity equipment as may be necessary for Your Device to connect to, access, and use Just Orders App as permitted by this Agreement. 

LIABILITY

The parties’ liability to each other for death, personal injury, fraudulent misrepresentation or any other liability that cannot be excluded by law shall not be limited. 

Subject to Section 6a. Just Orders shall not be liable to You whether in contract, tort, breach of statutory duty, or otherwise, even if foreseeably, arising under or in connection with the Service, the Just Orders App or the Website for: loss of profits, sales, business or revenue; loss of goodwill; indirect or inconsequential loss or loss or corruption of data. 

Subject to Sections 6a. and b. above, Just Orders total liability to You shall not exceed 100% of the price of Your order 

DATA PROTECTION

Just Orders is committed to protecting Your privacy and security. Any personal data that we collect from You will be minimal and will be processed in accordance with our Privacy Policy 

This Agreement constitutes the entire agreement of the parties and supersedes any previous arrangements between the parties. Neither party has relied on any oral or written representation of the other party regarding this Agreement. 

This Agreement shall be governed by and construed in accordance with the law of the applicable contracting Just Orders entity and the parties submit to the non-exclusive jurisdiction of the courts of the applicable contracting Just Orders entity. 

ACCEPTANCE

By clicking the “accept” button, You acknowledge that You accept the terms of this Agreement without change. Your continued use of the Service constitutes Your acceptance of this Agreement.